Privacy notice

How we handle your details

A plain-language summary of what happens to the information you send us through this website.

What we collect

What you type into our forms: your name, email, and, if you add them, your phone number, business name, website, the services you are interested in and your message.
Which form you used and, if you built a plan, the choices you made in it.
When you request a consultation or send a wish list, we create a VeliNexa client portal login for your email address and email you a one-time link to choose a password. You can follow your request and proposal there. If you never use the link, the login stays unused; ask us and we will delete it.
Whether you asked to receive updates from us.
To stop abuse, we keep a scrambled (hashed) version of your connection address and email for about two days. We cannot turn it back into the original.

To reply to your request, prepare a proposal and talk with you about your project.
To follow up about the welcome offer if you asked for it.
We do not sell your details.

VeliNexa staff who handle enquiries. Visitors to the website cannot see anyone's details.
Our database provider, Supabase, stores the information for us on its servers. Our email provider, IONOS, delivers the emails we send and receive. This site also loads fonts from Google, which means Google can see that a page was opened. We use Google Analytics to count visits and see which pages are useful. It records things like the pages viewed, the device and browser type, the rough location (city level) and how you arrived. We do not send your name, email or anything you type into our forms to Google Analytics, and its advertising features are turned off. If your browser sends a Global Privacy Control or Do Not Track signal, Google Analytics does not load. Google handles this information under its own privacy policy.

We keep your business and billing contact details, your invoices and payment status, and any plan-change or cancellation requests you send us, with the date and time we received them.
Card and bank details are entered with our payment provider, Stripe, and are held by Stripe. We never see or store your full card number. We keep a Stripe customer reference so we can link your account to your business.
When you open the billing portal from your client portal, Stripe shows you your invoices and lets you update your payment method. Stripe handles that information under its own privacy policy.
We keep billing records for as long as we need them for accounting, tax and legal reasons, and to answer questions about your account.

We keep enquiry details while we may still need them to follow up or to start work with you.
You can ask to see, correct or delete your details, or to stop receiving our updates, at any time by emailing daeshawn.webb@velinexa.com or using the request form on this site.
If you become a client, your account and business information are handled through your client portal.

Last updated November 2026.